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Shipping & Delivery Policy


We take every reasonable effort to ensure that your order is shipped safely and reaches you within the estimated delivery timeframe. Please review the following Shipping & Delivery Policy before placing your order.

## 1. Shipping & Courier Services

All orders are shipped through **Shiprocket**. Depending on the delivery location, shipment weight, serviceability, and other operational factors, Shiprocket may assign the most suitable courier partner for your shipment.

The courier partner may vary from order to order based on availability and serviceability.

## 2. Working Days

Our office and shipping operations remain **closed on Saturdays and Sundays**.

Orders may be processed and shipped only during our regular working days. Public holidays and other non-working days may also affect the delivery timeline.

## 3. Estimated Delivery Time

The following delivery timelines are approximate:

Delivery Location
Estimated Delivery Time
Metro / Major Cities
3 - 5 Business Days
Non-Metro Cities
4 - 7 Business Days
Remote / ODA Locations
Up to 10 - 12 Business Days or more

These timelines are estimates and may vary depending on the destination and courier service.

**We do not guarantee delivery on a specific date or time.**

## 4. Shipping Charges

Shipping charges are calculated based on factors such as:

* Shipment weight
* Package dimensions
* Delivery location
* Courier service
* Volumetric weight, wherever applicable

Applicable shipping charges will be displayed at checkout or communicated before order confirmation, depending on the order type.

## 5. Volumetric Weight

For shipments where the package occupies more space compared to its actual weight, shipping charges may be calculated based on **volumetric weight** as per applicable courier guidelines.

## 6. Remote / ODA Locations

For Remote or ODA (Out of Delivery Area) locations, courier services may be limited and delivery may take longer than the standard estimated timeframe.

Additional shipping charges may apply depending on the location and available courier service.

If the delivery location is not serviceable through our available courier network, we may contact the customer for an alternative address or cancel the order where necessary.

## 7. Delivery Delays

Delivery may be delayed due to circumstances beyond our control, including:

* Incorrect or incomplete delivery address
* Customer unavailability
* Multiple failed delivery attempts
* Weather conditions
* Natural disasters
* Public holidays
* Courier or transportation delays
* Remote / ODA locations
* Operational or network-related issues
* Any other circumstances beyond our reasonable control

Once the shipment is handed over to the courier partner, the actual delivery process is managed by the respective logistics service.

We will make reasonable efforts to coordinate with the courier partner in case of any delivery-related issue.

## 8. Address Accuracy

Customers are responsible for providing a complete and accurate delivery address along with a valid contact number.

We are not responsible for delays, failed deliveries, or returned shipments caused by incorrect, incomplete, or unserviceable address details.

If a shipment is returned due to an incorrect address, customer unavailability, refusal to accept the parcel, or repeated delivery attempts, applicable re-shipping charges may be payable by the customer.

## 9. Order Tracking

After the order is shipped, tracking details will be shared through the available communication channel.

Tracking information is provided by the respective courier partner and may take some time to become active after the shipment has been picked up.

## 10. Undelivered / Returned Shipments

If a shipment cannot be delivered and is returned to us by the courier partner, the customer may be required to pay applicable re-shipping charges before the order is dispatched again.

## 11. Shipment Damage

Customers are requested to check the parcel carefully at the time of delivery.

If the outer packaging appears damaged, torn, opened, leaking, or tampered with, please inform the delivery person immediately and, wherever possible, mention the issue while accepting the shipment.

Customers are advised to:

1. Take clear photographs/videos of the damaged package.
2. Mention the damage or tampering on the delivery/POD record, wherever applicable.
3. Keep the original packaging and shipment materials.
4. Contact our customer support within **24 hours of delivery**.
5. Provide photographs/videos and order details for verification.

## 12. Damage Claims

Any visible transit damage should be reported to us within **24 hours of receiving the shipment**.

Appropriate photographs, videos, delivery details, and other supporting evidence may be required to process the complaint and coordinate with the logistics partner.

## 13. Delayed or Lost Shipments

If your shipment is significantly delayed or appears to be lost in transit, please contact our customer support team with your order and tracking details.

We will coordinate with the logistics partner through Shiprocket to obtain the latest shipment status and assist in resolving the issue.

Resolution of lost or transit-related shipments may depend on the investigation and policies of the respective logistics partner.

## 14. Important Note

**All delivery timelines mentioned in this policy are estimated and are not guaranteed.**

We use third-party logistics services through Shiprocket. Once a shipment is handed over to the courier partner, delivery is subject to the courier's network, serviceability, operational conditions, and other circumstances beyond our control.

We always make reasonable efforts to ensure timely delivery and to assist our customers in case of any shipping-related issue.

By placing an order, the customer acknowledges and agrees to the terms mentioned in this Shipping & Delivery Policy.